[Special Interview] Deana YU
Deana YU / Assistant Director, Service Design Studio at NYC Mayor’s Office
Q. In what areas does the NYC Service Design Studio work and which departments do you mainly collaborate with? Could you share one project that was most memorable for you?
At the Service Design Studio, we kind of work like a city agency but we're a consultancy.
So, we work with many different city agencies to improve their social services using service design.
And as a consultancy, I get to work with a lot of different partners and one of those is the Department of Social Services, which is, I believe, one of the nation’s biggest social services departments.
They administer so many social services like housing. And in particular, we partnered with them on the CityFHEPS Program, and we helped create flyers and sort of assets and tools that they can use to talk to people about programs. So we worked with them, and we conducted interviews to think about how can we make these fliers accessible to the people that are going to read them. Using pictures, icons, graphs, things to communicate really complicated New York City policy.
